Behind the scenes at VidaCura, we understand that customers shopping online often have a healthy skepticism toward digital retailers. This is rooted in the reasonable fear of what economists call a “market failure,” or a transaction that results in a disappointing outcome due to unsavory practices or simply miscommunication. After all, you can’t just pick up the box and inspect a product online—and that’s why we maintain a high standard for customer satisfaction!
VidaCura is a Better Business Bureau accredited retailer, and the BBB has given us an A+ rating. If you have any questions about our business policies or products we offer, you are welcome to call us toll-free and talk to a real, in-house person at 1-800-704-8432. Beyond that, our return and refund policy handles any hiccups that may occur.
What Are Customers Saying About Us?
Here are a few reviews we have received…
Thanks for great service and for a quality product.
Very satisfied with this seller and product! I accidentally ordered two and the return process was quick and smooth… They responded very promptly and professionally. What a nice organization and unique product. Very happy with them.
Hello? Is this the Jimmy John’s of medical device shipment? I mean, that was “freaky fast” delivery.
Yes, someone actually said that! And our dedication to service delights many of our customers:
Excellent! Quick response to my question. It shipped right away, and arrived even a bit early.
I had issues with another vendor and explained to VidaCura… Customer service was outstanding!
New and returning customers alike are consistently satisfied with our quality control measures:
We have ordered this item before from the same seller and have been totally satisfied each time.
This was my second order from VidaCura. As before, my order arrived timely and intact… Vidacura is reasonably priced, they pack their products well, and get them on their way promptly. I will purchase from them again. Good job, Vidacura.
While you can buy anything and everything on the Internet, we recognize and understand that people shopping for the products we sell are often dealing with injury or illness, or they may be facing a surgery date, or else they’re providing care for someone who is. Important scenarios like these require additional attention to the details of delivery and superior customer service. There is very little room for error with these items, and we take that seriously. That means real humans answering our phones, or if we can’t, returning calls as soon as possible—including evenings and weekends. It also means fulfilling all commitments we make and solving problems fast, even if doing so means we have to jump through a few hoops. As a matter of fact, we like hoop jumping! It makes our services far better than the competition when we meet challenges head-on, and we know that means you’ll want to tell your friends and relatives about us.
So rest assured that VidaCura means business, and when you purchase health and wellness products from our web store, we aim to please!